EMG Service and Parts Advisor
EMG Motor Group are looking for a customer focussed individual to work at our busy Spalding Hyundai & Ford service branch, Working as part of a team, this role offers you the opportunity to use your customer service and administration skills to help with the daily operating of the service and parts department.
The ideal candidate will be someone who can demonstrate that they are able to communicate with staff and customers, also to secure customer satisfaction, maximise upsell opportunities and gain repeat business.
We are looking for a candidate who understands the demands of the role and who has the ability to meet the high standards that this position brings. Experience is an advantage but not essential as full training will be given.
You will need to be a confident relationship builder able to communicate with all our customers in a professional, prompt and courteous manner.
Key duties will include, arranging bookings for work to be carried out, creating job cards, advising and selling additional work found during vehicle inspections, ordering parts, invoicing the customer, explaining any work undertaken and collecting payments
You will need to demonstrate that you have the ability to work independently, maintaining customer focus. Key performance indicators will include Customer satisfaction, repeat custom and retail hours sold.
Working alongside our workshop controller, parts department and service reception team, to provide a quality service experience for our customers.
The ability to use varying online web systems and update Microsoft applications is essential.
The successful applicant will be, self-motivated and have a proactive approach to delivering an exceptional customer experience. You will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public
Previous experience in a similar role would be a distinct advantage.
A good rate of pay working in a friendly and modern environment..
Monday to Friday 8.00 - 6.00 and Saturdays 8.00-1.00.on a rota