Vehicle Hire Rental Agent | East Anglia & East Midlands | EMG Motor Group

Ref: Vehicle Hire Rental Agent

Closing Date 25/06/2019
Working Hours Full-Time
Location Cambridge
Salary TBC

You will be the first point of contact with our customers in a busy vehicle hire office. Whether it is via the phone, email or face-to-face you will be responsible for booking reservations and ensuring our customers experience a smooth process from reservation to end of hire. You will also be responsible for ensuring the customer hires the right vehicle for their needs whilst also assessing their eligibility to hire and completing the relevant hire documents required. You will be expected to plan each day's delivery and collection program, ensuring this occurs in a timely manner. There are also a number of administrative tasks to complete daily.

Who are we looking for?

  • Experience in Vehicle Rental would be a huge advantage or another closely related service industry.
  • You must have a strong telephone manner (fluent in English), confidence in using various IT software packages and a basic grasp of Mathematics (Pricing).
  • You must have demonstrated fantastic customer service skills previously, be quick to build a rapport and be presentable and professional at all times.
  • It is essential you have a Full UK / EU Licence.

Relevant rental/hotel front desk/automotive experience is required.

competitive salary offered

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