Service Manager - Spalding | East Anglia & East Midlands | EMG Motor Group

An EMG Franchise

Ref: Service Manager - Spalding

Closing Date 21/04/2021
Benefits
Working Hours FULL TIME
Location Spalding
Salary TBC

Service Manager

Experienced and professional Service Manager required at our Ford and Hyundai Authorised Repairer dealership in Spalding.

Previous experience in the motor-industry is essential, as is a positive outlook and an excellent work ethic.

Job Description

- Overseeing the Service Advisors, Technicians and Support Staff within the service department

- Effectively market and oversee sales and Booking management

- Recruitment of team members

- Efficiently dealing with any customer issues and complaints

- Regularly review processes for improvement

- Monitoring and working to monthly, quarterly and annual targets

- Ensuring the Dealerships high level of customer satisfaction is continued and monitored

- Budgeting and managing financial performance of the department and implementing improvement strategies

- Overseeing and co-ordination the training plans for all members of the service team

- Effective management of the Health and Safety requirements

Experience Required

- To be considered for this role, you will be in a similar role in a main dealer franchise and have experience managing a busy service department

- Knowledge and experience of the retail motor industry is essential, together with proven track record of achieving results both financially and in customer experience

- You will be effective in man-managing, supporting and motivating colleagues and have the drive and determination to maintain policies that constantly improve customer satisfaction and t

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