Service Advisor - Cambridge | East Anglia & East Midlands | EMG Motor Group

An EMG Franchise

Ref: Service Advisor - Cambridge

Closing Date 31/10/2020
Working Hours FULL TIME
Location Cambridge
Salary TBC




We are looking for a full time Experienced Service Advisor

Mon-Fri 8.00 until 18.00

Sat 8.00 until 13.00 (1 in 3 rota)

Main Job Function:
You will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Receive customer enquiries by telephone and in person, and successfully convert these into bookings maximising service, sales and profitability by selling core, value added and incremental products. To accurately record vehicle information, service history, gain authority through the 1 Link platform and liaise with leasing companies and retail customers to gain approval on work, Create job cards and compile invoices for works carried out. Work with workshop controller, parts and aftersales manager to provide a quality service experience for our customers.

Experience Required:

The ideal candidate will have a proven history in the motor trade.
A full valid driving licence is also required for this role.

The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction.

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