The experience I received from the team was very good.
Nissan King's Lynn
- Main: 01553 770060
- Sales: 01553 770060
- Service Department: 01553 600236
- Parts: 01553 778231
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- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
- Saturday: 08:00 - 13:00
- Sunday: Closed
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- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
- Saturday: 08:00 - 13:00
- Sunday: Closed
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I highly recommend EMG for anyone looking to buy a car. The entire experience was smooth, professional, and enjoyable. From the very beginning, Matt Sparrow was extremely helpful, knowledgeable, and patient, answering all my questions and guiding me through the process. The customer service was outstanding, and I truly felt that my needs and preferences were the top priority. The car was delivered in perfect condition, and every step of the transaction was handled with transparency and efficiency. If you're looking for a dealership that values its customers and provides excellent service I’m very happy with my purchase and will definitely return in the future!
Robert Swierc 10th Feb 2025
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From start to finish Steve was amazingly helpful, informative & a pleasure to deal with. Sent me the most detailed video I’ve ever received and when I went to collect my Qashqai Tekna+ today it was even better than he said. Pristine condition & just like a new car inside & out. Steve was welcoming, professional and made the handover process very easy. Would definitely buy from him again as you felt like a valued customer. Thrilled with the car - Thanks so much Steve. Everyone at EMG was lovely, making sure we were being looked after. Highly recommend paying them a visit.
Sue Stubbs 8th Feb 2025
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The purchase of my Kia Sportage from EMG in Kings Lynn went very smoothly last week and I’m over the moon. I found the exact model I wanted on the main Kia website and, as I’m not local to Kings Lynn, I agreed a price for my then current Sportage over the phone with Michael. I collected my new car 4 days later. Macie was waiting for me with all the paperwork and spent time ensuring I was completely comfortable with all of the dashboard setting, including transferring my phone numbers via Bluetooth, before I set off on my 3 hour journey home to Berkshire. EMG Kings Lynn ensured this was the easiest, quickest and best car purchase experience I have had over the years, and I’ve experienced a few. I stayed overnight in Kings Lynn because of the journey time and that was a lovely bonus. Michael and Macie – a big thank you from me. I’ll be back when it’s time for my next car.
Mags 29th Jan 2025
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I had an excellent experience working with Matt at EMG Nissan in King Lynn. From start to finish, he made the process smooth and stress-free. He was knowledgeable, friendly, and truly listened to me. I felt comfortable every step of the way, and he went above and beyond to make sure I was satisfied. Highly recommend both him and the rest of the team if you’re in the market for a car! 1st class service.
Kelly Jordan 24th Jan 2025
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I was searching for a new car for my driving school and came across a Kia Rio GT Line S locally, which I test-drove. While I was very impressed with the car, I felt it was overpriced. After checking AutoTrader, I found a much more competitively priced Rio at EMG Kia Kings Lynn. I reached out to Jamie Worman, who was incredibly helpful. He sent me a detailed walkaround video of the car and patiently answered all my questions, putting my mind at ease about making such a long journey (approximately 360 mile round trip). Upon arrival, Jamie exceeded my expectations. His professionalism and attention to detail made the entire experience stress-free and enjoyable. When it’s time to upgrade my car again, Jamie will be the first person I contact. A 5-star review for a 5-star salesman! Highly recommended!
Jon Reynolds 20th Jan 2025
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I'm on the Motability Scheme and took my Brother in law along with me to sign for the new car, as he is now my main driver. We were greeted by Sam Jary who made us drinks. He was friendly and welcoming and broke all the jargon down into layman's terms. There was a slight misunderstanding, on my part, when ordering but Sam sorted it all out for me straight away and made sure I got the best deal possible. Smashing guy and a fabulous company to deal with. I would definitely recommend these guys when considering your next car.
Amanda Palfrey 7th Nov 2024
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Probably one of the best car buying experiences I’ve ever had. From the initial get-go of contacting EMG Kings Lynn Nissan through Carwow, Steven was polite, courteous and extremely helpful throughout the whole process. Emailed, and called me back on time and genuinely cared about helping me achieve a deal that I could shake on — it almost felt like I had a private agent working for me behind the scenes. The deal offered was outstanding and so I bought the car. Steven picked me up from Kings Lynn railway station and the whole car-pickup process from EMG was fantastic. Easy, comfortable and extremely professional. I must say the service was 5* throughout and Steven is a credit to the EMG organisation. I wouldn’t hesitate to recommend the dealership to others and I’d buy through them again in the future. Thank you Steven and EMG! I’m loving the new XTrail!
MJ Kowalski 3rd Nov 2024
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Over the years I have purchased several cars both new and pre owned, and on this occasion whilst searching for a Nissan I was fortunate to have Alex Haslam at EMG,Kings Lynn as my point of contact. He gave up his own time to use his knowledge to secure a sale.Polite, friendly and gave the impression I was his only client. I could not have asked for anything else,,and would recommend both him as an individual and the dealership for their time and patience 👍.
Graham Laughlin 17th Oct 2024
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Simon... And of course Matt.... Everything happened very fast and with safe hands. My wife and I have been looking for a car for the last 2 weeks. Everyone knows that there are so many cars on the market that the most important thing is where to buy the car with confidence and trustable. We are living in London but we went many places outside of London. We could not feel comfortable wherever we went and no car felt right until we met Simon and Matt. 2020 Jaguar I-Pace but if you took off the license plate and put a 2024 plate, there is no way you would understand, it is such a clean and well looking car. It is impossible to put into words how pleased I was. I made my car purchase very easily and perfectly from A to Z. Of course according to every one circumstances diffirent loan rate but non of the dealership doesn't gave us such a low rate which Simon offered. We ended with the highest level of service. Matt did not even let me ask questions, or rather, did not even let any questions remain in my mind. Everything was explained very well and I bought the car in a very helpful manner. Thank you again and big hug Simon and Matt.
emir balamut 20th Sep 2024
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I'd recommend EMG Nissan Kings Lynn to a friend because there was a good selection of low mileage cars. In fact my husband spotted the one we bought next to the one I came to look at and had seen on the web. Simon was very helpful and informative and we had a great test drive despite young man fishing for what we may want for our old car. He should leave that negotiation to his manager! Who was very good at negotiating with my husband.
han bailey 9th Sep 2024
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The EV 6 was at the top of our shortlist for an electric car. We saw this vehicle on the official Kia Website and as we were on holiday in Norfolk, we thought we would have a quick look at it. Even though we visited quite late in the afternoon, nothing was too much trouble for our salesman, Sam. He took me out for a test drive and then patiently went through all the paperwork and options resulting in the sale! Car was looking glorious when we went to collect it and again, despite it being a really busy day for the dealership (EV3 launch day in Kings Lynn!) Sam took the time and trouble to give a thorough handover. We are really pleased with our first electric vehicle and the way we were dealt with. Top marks to Sam and EMG Lings Lynn.
Paul Hendry 28th Aug 2024
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A big tjank you to Brendhan. I purchased a used Kia Rio today abd was highly delighted with my purchase. From the initial contact up to and including the sale Brendhan provided excellent customer service. He was professional and polite and seemed genuinely interested that I drove away satified.He answered my enquires promptly, sent me a video of the call and followed up but was not pushy. I would highly recommend Brendham and the dealership. Thank you
Janet Scholey 21st Aug 2024
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I would 100% recommend EMG Nissan Kings Lynn as I received superb service from Steven Sherrock, right from my initial enquiry via the website through to my purchase of the vehicle. Steven was incredibly helpful, responsive and efficient. I enjoyed a warm welcome in person from both Steven and Simon upon visiting the showroom, and drove away my new (to me) Nissan in record time just an hour later. Steven made my buying experience the quickest and easiest that I've ever encountered & absolutely love my new car. Top marks all round to Steven & Simon! Thank you very much!
Kate Hollingsworth 1st Aug 2024
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I am very happy to recommend EMG Kia Kings Lynn. I contacted their Sales team and spoke with Brendhan Randall about a 2022 Kia Sportage that they had for sale. I booked a viewing and test drive with Brendhan. He was very personable, professional and informative. Ultimately, he made my purchase and part-exchange very straight forward. I have had the car for three days and am very pleased with my purchase. Thanks again.
Kevin Moore 24th Jul 2024
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From the moment we walked onto the forecourt at EMG Nissan King’s Lynn we were made to feel welcome and left to browse with the offer of help if needed. A test drive was arranged and the salesman Matt was fantastic. He explained the extras on the car and made me feel comfortable throughout the test drive. When I made the decision to buy the car he talked through all the options with full knowledge and without any pressure. On handover day everything was explained and nothing was too much trouble if I had any questions. The whole process was very easy and I highly recommend this dealership. As a female looking to buy a car I never felt pressured to buy and felt comfortable throughout the process. A big thank you to all the staff but an extra special thank you to Matt for all his help and patience, he is a big asset to the dealership.
Karen Burwin 23rd Jul 2024
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Absolutely can't thank Emg Nissan King's Lynn for all their support and help in getting me into my next mobility vehicle made choosing make and model easy for me and advised on model interior to suit my driving needs I was kept informed every step of the way while I waited for my car Steve the mobility expert even set the phone and sat nav for me nothing was too much trouble I recommend them for their friendly no pressure to buy service and for being a great team well done all of you there
Sarah Russell 12th Jul 2024
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Excellent customer service and support. Went to other garages and got no where near the feeling that the sales people cared about having me as a customer. Some other main dealer garages, seemed like they did not care at all and i was being a nuisance in asking about buying a car. EMG got back to me before they said they would where some of the others never did make contact.
Andrew Dowe 27th Jun 2024
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We recently purchased our new car (new to us, 20 plate Honda) from EMG. From the moment we walked on to the forecourt just to have a look around the car (we had found it online and travelled a fair way from Derbyshire) we were so pleased with the service that we recieved. There was a young guy outside photographing a car. Despite interrupting him to enquire, he was so polite and helpful. When inside the showroom, although a Sunday, all desks were taken with customers (which is a good sign as theyre clearly popular). Ben acknowledged us and was with us as soon as he could be despite us not having an appointment. Obviously being interested we were asking lots of questions, requesting a test drive and the time to look in and around the car at our own pace. At no point were we rushed or made to feel uncomfortable. For the purchase we mostly dealt with Ben who was fantastic. He is knowledgable, honest and enthusiastic. He worked hard with us to give us an excellent deal which we were all happy with. We arranged to buy and he was great in organising everything ready for us to collect on the arranged date. On collection we then dealt with Bens dad who also works for EMG and the service there was brilliant too, couldn't fault it. Although we are distance away, with plenty of options for a new car closer to us, we are so satisfied with the service we have recieved that when we are in the market for a new car again, I wont hesitate to see first what EMG have on offer to suit us. I hope this review helps potential buyers. Before buying from EMG we were close to buying the same example of car from another car supermarket. Reading the reviews that people had taken the time to leave, helped us 'dodge a bullet' and a whole load of potential stress, which we are so grateful for. That allowed us chance to carry on our search and find the right car for us at EMG.
Lauren Winfield 25th Jun 2024
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I would highly recommend EMG Kings Lynn. I recently purchased a car with them after having a car accident I needed to purchase a car quickly. They were incredibly understanding of my situation and very patient waiting for my insurance to finalise everything. They told me the car needed some work doing to it before and they went above and beyond to ensure the car was in the best condition when I received it. I couldn’t be happier with the service and vehicle I received!
Emillie Robson 20th Jun 2024
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I'd recommend EMG Nissan Kings Lynn because we went to EMG to enquire about a second hand car I was interested in to purchase as a hire purchase. Brendan was very welcoming and helped us with each step but also informative and had given us a courtesy call soon after and if ever there is any questions to get back in contact with him. So overall I am happy with how everything has been dealt with so far and the communication is great which makes me feel satisfied that everything is being handled well, so thank you. The Nissan Quashqai Tekna plus that I have purchased is in pristine condition and Brendan and Simon were easy to deal with and answered all the questions that I had about the car. They also filled me petrol in the car to get back home. Thank you so much 🙏
Ketan Thanki 19th Jun 2024
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Jamie Worman is the guy to see at EMG. We have just purchased our 5th KIA from him, and trust him implicitly. If he doest know it, about the car or its performance, it isn't worth knowing. The experience at EMG for both new and used cars is exemplary. Fully trustworthy, no hard sell, they actually listen and respond to your needs. 100% recommended.
Laura Smart 12th Jun 2024
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"I'd recommend EMG Kia Kings Lynn because I received a very good no hassle reception. The sales guy Jamie Worman was very informative of not only the vehicle itself, but also of procedures and how the modern day vehicle buying goes, as we hadn't bought a new vehicle for over sixteen years, things now being a very different process. "
Paul Bales 2nd Jun 2024
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Picked up our nissan juke Tues 28th may and what a pleasure steve was. Steve went through everything on handover,answered all questions we had and was very patient if we didn't understand anything and he would go through everything again. Also what was heartwarming was the sales manager came out and introduced himself. Couldn't be more pleased with our car and the customer care aswell. Steve is a huge asset to EMG and I highly recommend people would ask for Steve. Give this man a pay rise. 10/10
chris pearson 29th May 2024
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Went to EMG nissan kings lynn, looking at cars , not sure what we wanted, saw a Nissan leaf that really caught our eye, approached by Brendan who put absolutely no pressure on us after telling us a bit about the car , went inside to see what emg would offer on a trade in , cracking offer. Decided to think about things, after a couple hours went back and purchased the car . Absolutely first class sales man, no pressure ,friendly, couldn't do enough for us, first class service from start to finish . Thankyou Brendan
Carole Ly 29th May 2024
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Went to EMG to enquire about a second hand car I was interested in to purchase as a hire purchase. Brendan was very welcoming and helped us with each step but also informative and had given us a courtesy call soon after and if ever there is any questions to get back in contact with him. After getting the car for about a week I noticed the fog light glass was shattered for some unknown reason might have been a stone or pot hole who knows but I quickly emailed Brendan and he got back to us straight away and a quote as to how much it costs to repair with parts and labour and as it’s under warranty for a year it’s best to stay with them otherwise going elsewhere cancels out your warranty which is good to know. They were efficient and able to book a slot for it to be done. So overall I am happy with how everything has been dealt with so far and the communication is great which makes me feel satisfied that everything is being handled well, so thank you. My daughter will be looking for a car too some time in the near future similar to the Nissan Quashqai Tekna plus that I have as Hire Purchase.
allan wright 18th May 2024
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"I was pleased with EMG Kia Kings Lynn and would recommend them because, the whole process was professional and and transparent throughout, our sales agent Jamie Worman was excellent and kept us informed of the process throughout and was so helpful when we got the car home and we found some damage on the car and giving us the confidence that a repair would be made and in good time which it was to an excellent standard, I can honestly say that Jamie and EMG Kia Kings Lynn have restored my faith in Main Dealers or at least In Kia dealers. We will certainly be looking again at EMG Kia Kings Lynn when we come to changing our car again."
Ann Ella 15th May 2024
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We couldn’t be more pleased with our recent purchase of a new Kia Sorento. Our experience from start to finish was first class. Our Sales executive Lee was a credit to the company, we never felt under any pressure to purchase. We initially only went in for a test drive!! But we liked the car so much, after some negotiation between Lee and ourselves, we reached an agreement that both parties were happy with. Thank you EMG Kings Lynn
Kevin Mills 22nd Apr 2024
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Steve was really helpful and has been super supportive when finding the right car for us. We gave him a budget and spec we wanted, and he delivered. The garage is lovely and I would buy all over again. ** added info We have had an issue with the car and I contacted the garage. They were brilliant, Jordan and Simon have been incredibly helpful and understanding, I can’t thank them enough.
Bethany Stone 20th Apr 2024
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My experience at EMG motor group more than met my expectations with first class treatment from the minute I stepped through the showroom door. Would especially like to give a mention to salesman Brendan Mcguinness who was so knowledgeable & professional thoughout the entire process of the purchase of my new car.
Steven 18th Apr 2024
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Would highly recommend EMG King's Lynn. This is the 2nd time I have brought from them and each time they have delivered fantastic customer service. Massive thank you to Ben and Jake for all they done in achieving the best price they could for me to get the Kia Sportage and for making sure the car was ready in time for our new arrival.
Rachel Smith 18th Apr 2024
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A huge thank you to Russell and his team at EMG kings Lynn, fantastic service and professionalism in every way making our exchange of car hassle free. Russell listed our needs and found the perfect family car. The car was swiftly ready to collect bang on the time line given, in immaculate condition and the attention to detail was spot on. Nothing was to much bother and every need was met with a smile. I would not hesitate in recommending EMG kings Lynn to anyone looking to purchase a vehicle, they will certainly be our first port of call from now on. One very pleased customer indeed. Hats off to you all.
Matty Groundsell 10th Apr 2024
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EMG Kia Kings Lynn were really helpful and I'd recommend them because the sales guy I had the privilege of dealing with Brendhan Randall was excellent. He did a fair deal, was very courteous, polite and helpful. I have been very impressed with the customer service and after sales from both Brendhan and EMG on the whole.
Keith Gray 10th Apr 2024
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Absolutely wonderful service, Sam in particular, nothing was too much trouble, always made time when available, this the second Sportage we have purchased from Sam Jary ant EMG King’s Lynn and will definitely be our first choice for the next one, when the time comes. If you are thinking of changing your vehicle, do give them a chance, you will be very pleasantly surprised. A huge thank you to Sam, Aaron and the team.
Nigel Ford 9th Apr 2024
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We received a nice welcome on our initial visit . We looked at both used and new Kia models and Mick Harris was very helpful and arranged test drives there and then.. Mick gave us all the information on the vehicles , and available offers . He then left us to think on our options. No high pressure selling. We were also given a fair valuation if we wanted to part exchange our current car. We were so impressed with the Kia vehicles , and the friendly customer focussed service ,that we have purchased a vehicle under Mick’s guidance. We were also informed of both Kia’s and EMG’s commitment to provide high quality after sales service to enhance the customer experience. Everything so far suggests that this will be the case . Highly recommend this dealership and Kia cars.
Devendra Mahatme 28th Feb 2024
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Fantastic service from start to finish. Sam was honest and friendly. I went to look at a car and Sam was on hand to answer all my questions. He wasn’t pushy and didn’t try to blind me with jargon. I was made to feel at ease straight away and hope to deal with him again in the future. 5* Sam Jary
Nicole Holland 15th Feb 2024
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Apologies if I get the name incorrect. Brilliant service from a man named Brendon, Brendon went above and beyond for me, he called me every-time there was an update on the car, I had top notch service from this man and I couldn’t thank him enough. Brilliant man. I picked the car up and he was very polite and very welcoming, from Joe
Hugh Gingell 30th Jan 2024
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Had a lovely experience car shopping here! Mick was knowledgeable and very friendly. This is the 5th Kia in our family and am so glad we chose to go with Kia again. Mick showed me an amazing 2020 Sportage with all the bells and whistles that we bought! Several months on and it’s doing brilliantly and I love driving it! Thank you so much EMG and especially Mick!
Wendy Vickers 15th Dec 2023
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"The experience at EMG Kia Kings Lynn was fantastic because the sales person we dealt with , Sam Jary, was extremely helpful and pleasant. I have this year, suffered with a couple of minor strokes and sometimes my speech and recollection can be a bit vague. Sam was happy to explain things to me more than once if needed and we never at anytime felt pressured in to making a decision. We had gone to view a different car, but due to having had a bad experience with my last car Sam pointed out that the MG we ended up with still had 6 years of manufacturers warranty left on it. It was this level of honest advice that really made the whole experience a lot easier for us. Thank you. The only reason I shall not be using EMG Kings Lynn for servicing is because it is an hour drive from our home, if we were closer I would have no hesitation. "
Ian Cade 18th Nov 2023
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Super service from EMG of Kins Lynn. I will definitely recommend them to anyone looking for a car. I travelled 330 miles to buy my daughter a Kia Ceed and only seen the car on video, and when i saw it for real it was exactly how it was described. Big thankyou to Brendhan the sales executive who i dealt with. Would certainly drive the 330 miles to buy from them again. Buy with confidence.
Peter Grant 7th Jul 2023
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Delighted to recommend EMG Kings Lynn! From my initial enquiry about the car advertised for sale until waving me off on my 100 mile drive back home behind the wheel - plus the follow up message to check everything is ok - Steven retained his professionalism, humour and plenty of patience to answer my zillion questions without my feeling like it was too much trouble. The car had been MOTd, serviced and valeted beautifully and the price was absolutely fair and reasonable so I have no causes for concern at all and I absolutely love my new car!
Phil Senior 24th Jun 2023
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I'd suggest EMG Kia Kings Lynn to a friend because our salesman, Steve, was very knowledgable, very patient and very thorough. We looked at two cars - a Toyota C-HR & a Kia Niro. We had time to look at each car, see what we liked, what we didn't like and then took the one we liked best out for a test drive. My daughter hadn't driven much since passing her test but Steve was happy to take us somewhere a bit quieter and let her get comfortable with the car. At the end of it, we got a car that we really like without feeling pressured to buy, knowing we were getting the car that best suited us, not the salesman's quota.
Dave Lewis 1st Jun 2023
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"EMG Kia Kings Lynn were helpful because the salesman Michael Harris was the nicest most genuine car salesman I’ve ever dealt with. He’s not like the typical salesperson. I told him it was nice to deal with him. He’s phoned me to see how I’m getting on with the car. He’s a credit to the company
S Vinny 26th May 2023
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I'd definitely recommend EMG Kia Kings Lynn to friends and family because the whole buying experience was pleasurable. I was kept informed throughout, and all of my questions were answered thoroughly. This gave me complete confidence in the sale process. The sale took as long as was needed and not at all rushed. The support of the sales staff was second to none and very personable. I am very satisfied with my purchase.
Dean Buggs 25th Apr 2023
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I found the whole sale from start to finish was very professional, sam and Brendan bent over backwards for us, nothing was to much trouble.Brendan showed us round the car,inside and out. On collection of our new car sam took us through the paperwork, sam then took us to our new car and explained all the auxiliary controls and connected our mobile phone. Thank you very much to a great team at E.M.G.kings lynn.
Ian Cain 18th Apr 2023
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Good car options and professional sales team and staff. only downside sales team seems too much under pressure. Although i bought a car I would have needed more time then the associated time slot at that day which resulted in the sales team getting annoyed and changing rolled eyes looks to each other. And yes you do notice that as a customer... That's a pity because it makes you feel uncomfortable as a customer... No timely flexibility for sales team. Otherwise great shop!
Tina T 30th Mar 2023
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The experience at EMG Kia Kings Lynn was fantastic because my salesman, Michael made me feel welcome and valued. He ensured that the dealership could meet my needs, which it did and I am now the proud owner of an amazing Kia Ceed GT Line. The dealership was very well presented and the facilities were very good. I definitely recommend the EMG brand and in particular, the King's Lynn dealership.
Steven Foster 9th Mar 2023
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So very helpful. Wonderful service especially from parts department, service reception & engineer. An update to review. After 15 years of owning & saying how perfect ceeds are I finally had my first problem. Quickly given an urgent appointment. And within 2 hours the problem part was replaced & successfully tested. All under guarantee. Well done again.
Graham Edwards 4th Mar 2023
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A neighbour recommended we talk to EMG last week re buying a car as our old car was going to cost more to fix than it was worth. We use the car for our business and to care for an elderly relative, so we needed a good car, fast. From the outset, Dean, Aaaron and Sam could not have been more helpful, more professional and friendly. The whole experience was 100% in terms of service and they worked hard to find a solution that would fully work for us. Suffice it to say, we are delighted with our brand new Qashqai, and the level of after care service that has been provided since we bought it. Put simply, first class. And we will most definitely use EMG again.
Louise Thorley 29th Oct 2022
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Arranged a test drive for the latest Kia Sportage.. Went to EMG'S showroom (Kings Lynn), which on arrival was shared with Nissan cars,( refurbishment apparently).. Sam (the salesman can you say that anymore?).. Then photocopies of our licences taken, then off we drove through the greenery of the Terringtons. Pausing to change drivers midway, the model was a GT Line S, which l believe to be top of the range.. Sam catered for our thirsty work of driving aimlessly around, with thoroughly chilled glasses of water.. To sum up, a professional, knowledgeable, car buying experience.. Young Sam excelled in hospitality and courtesy, would certainly recommend..
paul mccarthy 17th Aug 2022
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I recently had my car in at EMG Kings Lynn for some service work. Although the car is old I wanted to take it somewhere I felt it would be looked after. From talking to Lee and discussing my requirements I chose EMG. I felt assured that, as a main dealer the car would be in safe hands. On the day of the booking I was met by Sophie who confirmed everything I had discussed when booking in. I then received a very professional video from the technician Mark who talked and showed me through his findings with his specialist knowledge and opinions. I then received a detailed breakdown of the required work and at a competitive price. The work was all completed in a timely manner with regular updates from Sophie. Please pass on my thanks to Lee, Sophie and Mark.
Craig 10th Mar 2022
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Sam Jary and the team at EMG are excellent! I travelled to them from London to buy a used Kia Sportage and it was worth every second of the two hour journey! Prior to arrival Sam was able to answer any questions I had and I felt very reassured as this was a huge purchase for me. Even when I got there I didn’t feel pressured into buying the car just supported and at ease with everything. Well worth a visit!! Thank you! I’ll be back up to you in a few years for my next upgrade!!
jane jnbaptiste 14th Apr 2021
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My vehicle was booked in for a service and at the time of booking it was agreed I could wait as I have always done for the past ten years or so. Unfortunately on arrival I was told waiting was not possible due to Covid . I understand why but it would have been helpful to have been told when I made the booking. As a result I had to vacate the building for an hour and a half with nowhere to go on a very cold morning. Not at all impressed. However, everything else was , as usual, very, very good.
John Margerum 22nd Mar 2021
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Best main dealer experience I've ever had. Owned my Kia Pro Cee'd GT for just under two years now (new to me on a 63 plate) and there have been a few occasions where I've needed to use my 7 year warranty. Each and every time it had to make a claim the process has been absolutely painless. No issues whatsoever in getting the car booked in, assessed and fixed. My most recent issue happened just a day ago and my warranty is due to run out in two days time of writing this!! Spoke to Lee on the service desk who I have dealt with multiple times (special mention for how kind and helpful you are!) and at first it was touch and go if my issue would be covered (faulty headlight washer jets of all the things!). A day later and with much perseverance from Lee to Kia head office they agree to fix my issue under warranty! Amazing service from Lee going above and beyond to keep me happy and get my car fixed! Certainly earned a customer for life!! Should also mention that serving costs are very reasonable for a main dealer, and I like to keep a full main dealer history, looks good come sale time!
Aaron Candy 25th Sep 2020
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Great service from EMG and Carla in particular. I. chose an e-Niro and was impressed that EMG could source one in my chosen colour within 2 weeks. Great test drive experience and superb vehicle hand-over. The retail experience is a bit weird in these Covid times, but the team have adapted to provide 5 star service. This is my first Kia but I’m sure I’ll be back.
Richard Horton 24th Sep 2020
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Brought our new Kia Sportage at EMG Kings Lynn excellent customer service Lee Holman and kurt Yates very very helpful, on day of collection Lee could not have been more helpful. This is our fourth Kia from EMG and have always been very happy with the customer service and the after sales service too. We would highly recommend them to anyone.
carolyn blake 24th Sep 2020
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Called in about a used car before driving 30 miles down to Kings Lynn to view it. I was greeted by Sam Jary upon arrival, who was extremely helpful from the start to the finish of the viewing. He was not pushy at all and was extremely honest and straight forward with any queries we had about the car. We felt comfortable and well looked after by the salesman, and ended up putting a deposit down on the day, due to the peace of mind he promised - representing a reputable Kia dealership. Upon collection I was able to look at the fully valeted and sanitized car in my own time, with Sam not rushing us despite it being nearly closing time. He also talked me through the paperwork calmly and was very explanative, maintaining his friendliness throughout. Overall I’m very happy with the service and I would strongly recommend this dealership and Sam to anyone who is looking for a car, new or used.
Amaan 157 22nd Jul 2020
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Amazing service from amazing staff....I had a week to purchase and colllect a car from Nottingham. It wasn’t all plain sailing (not the dealers fault) but the staff, in particular Lee and Craig helped me sort everything out and smooth things over!! I was able to collect my new car when I wanted! Thank you....great service and I absolutely love my brand new Juke
Julie Caurah 21st Jun 2020
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I only used the sales part of the building. Nice helpful polite staff ordered my parts for me. They was there next day as said. Richard called me the next day as promised, and let me know the parts were in. Parts for Kia cars are not cheap from here. Nothing is, main dealer prices at the top end. I have a different story for the car and service side of the building. Not a good experience for me. Found them fast enough to take my money but not fast enough for information to come back to me. It feels like they were not interested in me because I have an older motor. I would call them fitters not mechanics. They only know what the dialogue machine tells them what's wrong with the car. They won't give to much information away for free. That's was the way it felt to me. Money money money. Get your gold card out, as you will need it here. Just happy I never brought a brand new one, I was going too. That's life I suppose.
Barry “Baza T” Thompson 16th Mar 2020
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We could not be any happier at the service we received when coming to purchase our new Quashqai. Lee Holman gave us all the information we required to make our decision. All our questions were answered by him and should we need any further advice we know we can call on him. Thank you for an excellent service, the car is a joy to drive.
Rosalie Hart 10th Mar 2020
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If you are looking for a personal type of service when purchasing a car, look no further than EMG Kings Lynn! The staff couldn’t be more helpful and accommodating, I collected my new car this morning and received 5 star service as always, this is the 11th car I’ve purchased from EMG over the years! Ben your staff are a testament to you! Thank you again
Allison Hay 6th Mar 2020
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Sam was very helpful in choosing which car we wanted to buy, his knowledge was very detailed and clear. We never felt there was any pressure to buy from him which made it much easier to really decide which car we wanted. Sam was always friendly and made us feel comfortable, offering advice if we want any. Ordering of the car was simple and straightforward. As the car was from motability we needed someone who knew the procedure and Sam was confident and knowledgeable in how this works. The only thing that didn't happen that could have been better we had NO contact from order date until a week before we should have picked the car up! I called to find out if we would be picking it up on the expected date, Sam knew who I was but didn't give a reason for why I hadn't heard anything (but I must admit I didn't ask why I hadn't heard anything). He did say he was going to call me that day! We collected the car on the date given by motability. The hand over that Sam gave was very detailed and made us feel special even though the car is a lease car. The whole experience was the best since having a motability car. Well done Sam.
Zena McCalmont 5th Mar 2020
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For the first time we have ever had to buy a car through mobility we went to E.M.G. Nissan in kings Lynn. LEE HOLMAN the sales Executive talked us through the whole proses of what we have to do. LEE made the buying off the new car so easy he deserves a 5star rating as do the garage we will certainly be recommending them.
John Gallagher 3rd Feb 2020
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Visited this garage on Saturday the 4th of January to view a Nissan X-Trail, was greeted by Lee who answered all our questions professionally and looked after us very well the whole time, Gave us a quote on 2 cars with no high pressure sales, a couple of phone calls later and another visit to sign the paperwork I picked up my brand new X-Trail N Connecta on Monday the 13th, fantastic service throughout and finished off with a nice touch on collection day to find car hidden under a red sheet ready for the grand reveal, great people (Lee& Craig) great service and great car, absolutely love it, I have a good feeling that this level of service will continue throughout the contract. Would highly recommend.
Jason Horton 16th Jan 2020
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James is very patient, polite, friendly and helpful finding the correct car. He would keep us updated with any changes made to the car. James implemented everything we wanted in a car and also financially. James has a very good attitude towards customers. We would request for James to sell us a car.
Selina Cojocaru 9th Jan 2020
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EMG have taken care of me and my family for many years now and I have to say a big "thank you" to Sam Jary the new Motability Rep for all his advice with my car change, taking his time to help me make up my mind which car suited my needs, especially going from manual to an automatic car due to my disabilities. On the day the unveiling of my car just made the whole experience magical! A lot of thought put into making it a wonderful day. Thank you! I thoroughly recommend Sam and the team at Kia in EMG Motor Group as everyone is very kind and helpful.
Karen Lyndley 27th Nov 2019
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1st time I've bought a car based on an online App (Auto Trader) but I can't fault the final result. Jamie from the EMG office in KL called me about my chosen car, a silver Picanto GT Line S. Unfortunately, they are rare as hens teeth unless you can wait for a new build. I couldn't. He managed to find an XLine S in black (my 2nd choice) at their Cambridge outlet. Rather than drive to KL to collect the car, Ben travelled to meet me in Cambridge. I was sad to say goodbye to my old car but I'm super happy with my new purchase. It looks fantastic, drives really well and I'm super happy with it. Many thanks to both Jamie & Ben for going the extra mile !!
Andy G 23rd May 2019
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I cannot rate these guys high enough. I thought I was being picky but they picked up faults I had not seen and fixed them. On top of that, without prompting, they kept me fully informed and were happy to let me monitor preparation progress. No, it did not all go to plan all the time but when there was a glitch, THEY took the initiative and made sure I was happy. These guys appear to be working as a team and a very effective one at that. A completely different experience from the last national group I bought a car from and one that I can thoroughly recommend.
4RC Eastern 10th Apr 2019
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The service department seems thorough, the price I pay with a service plan is good and the customer service is friendly and professional. They just seem very keen sometimes to do work which I am not always convinced is necessary and their approach to fixing things isn't very pragmatic (e.g. they wanted £314.79 to replace a section of exhaust where 2 exhaust mounts were broken; Tyres King's Lynn fitted a new bracket for £2)...
Adrian Tearle 17th Dec 2018
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After sales staff are very good. Salesman was good while selling but once sold me a car didn't come over as very interested in helping but I'm guessing his job was to sell cars not helping with any issues after sales. Glad I took out the 3yr warranty and 3yr MOT package. All in all a great garage 👍👍
mike lambert 6th Sep 2018
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Excellent service as usual such a friendly team, especially if you see the same familiar faces which as a customer is very important. I have never been let down by this team at kings lyn,well done guys.I normally have the pleasure of being seen by Lee or Tom like I said regular face's. The team is obviously well managed ..I have friends who also have the same vehicle and use this dealership,we all speak highly of this front desk service. Many thanks..Judith Deacon
Judith Deacon 2nd May 2018
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Bought my car from here in August 2016 having seen it online. Excellent service from the salesman, being very patient on the test drive with me, as I was driving a manual again after having an automatic for three years. Had an issue with the car which was dealt with very quickly, and a (very nice) courtesy car provided whilst they did so. Have had no issues since and wish I lived closer so I could return and get my car serviced here as the kia branch nearer to me have been very disappointing.
Charlie Sturgess 9th Mar 2018
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I really enjoyed my purchase from EMG. The cynics amongst us would say of course the staff would be nice to me. At the end of the day I spent a fair wedge on a new car. However I felt good about it. No pressure and EMG were surprisingly accommodating and helpful. This didn't stop at purchase either. My service queries and additional work have been dealt with brilliantly.
Lee W 14th Jul 2017
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