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Accident Aftercare
In the event of an accident, make sure you call MG first on 0330 100 3167.
If you have an accident, regardless of whose fault it was, call the free MG Accident AfterCare service. They're there to help you, 24 hours a day,
They’ll arrange for your vehicle to be recovered if it's not driveable1 . They will then record all details about your claim and liaise with your insurer on your behalf, and you will also be provided with a free courtesy car2
Save 0330 100 3167 to your mobile phone today as MG First
As we know your MG, we can do something no insurer can – guarantee the highest quality repair at an MG Approved Bodyshop using only MG genuine parts, giving you total peace of mind. There’s no hassle, no claims forms and no cost.
Shouldn’t I call my insurer first?
No. Most UK insurers want to repair your vehicle as cheaply as possible – so they send you to their ‘nominated’ Bodyshop, who won’t know your vehicle and may not operate to the latest MG repair standards. They even avoid using MG Genuine Parts, and that could compromise the safety, warranty and resale value of your MG. So one minute your MG is 100% MG, then it isn’t.
In contrast, MG Accident AfterCare exercises your right to a repair at an MG approved accident repair centre that operates to MG repair standards and only uses MG Genuine Parts, keeping your MG, 100% MG.
| Guaranteed benefits | MG Accident AfterCare | Most UK insurers |
| We only fit MG Genuine Parts and panels |  |
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| MG approved accident repair centre operates to MG repair standards | |
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| Safety standards and warranty are preserved by MG Genuine Parts | |
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| Repair guaranteed by an MG approved accident repair centre | 5 years | 0 years |
| You keep your MG 100% MG | |
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How we can help you
- Claim handling - We liaise with your insurer and process your claim 3
- Recovery - We recover your vehicle and get you home 1
- Courtesy car - We offer free courtesy car for the duration of the repair 2
- Certified repair - You exercise your right to a repair at an MG-approved accident repair centre
- Genuine parts - We only use MG Genuine Parts
- Repair updates - We keep you informed of progress throughout1 Accident recovery is provided for unroadworthy vehicles when you call MG First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
2 A courtesy car is provided subject to availability for accident repairs carried out by an MG Approved Repairer when you call MG First and we handle your insurance claim on your behalf. A courtesy car is not available for standalone glass claims or if you are claiming on MG Free Driveaway Insurance. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault we can look to provide a hire car of a similar size to your own vehicle.
3 In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our MG Accident AfterCare service with an MG Approved Repairer.
Conditions & Exclusions apply - see www.callmgfirst.co.uk
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