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4.8
#
298 Reviews
4.8 Average of 298 Reviews
  • Chris Hill
    2 days ago

    I have been going to EMG Mazda Cambridge for a few years now and have always been very satisfied with how they go about everything, friendly on the phone and in person, not pushy with anything they just tell you what needs to be done if anything needs to be done. We actually changed our MX5 last January with them and it was an easy experience, everything carried out by Kieron including putting our private plate on the new car. We recently went back there at the end of January for it’s first service and the prices are reasonable and as I’ve said in a previous review you get a discount for being in the owners club, one of only a few dealers that seems to offer this according to the club magazine.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 1 day ago

    Hi Chris Hill, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit! Take care!

  • Raymon Scott
    1 week ago

    Very helpful & courteous & informing me of the work being carried out.Giving me a health check as to what’s needed to be done very happy with the service I got.

    EMG Mazda Boston
    Response from EMG Anglia Limited 1 week ago

    Hi Raymon Scott, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

  • Simon Lees
    1 week ago

    Great customer service from Chris Smith at EMG Boston. Very professional and courteous. We are delighted with our car purchase

    EMG Mazda Boston
    Response from EMG Anglia Limited 1 week ago

    Hi Simon Lees, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

  • Filippo Facciani
    3 weeks ago

    I've just purchased an Approved Mazda Car at EMG Mazda Cambridge and I can't recommend this dealership enough. Matt, in particular, has been amazing: he allowed us to check out multiple vehicles, and he has been very patient as we made up our mind. He was great throughout the whole process, which didn't involve any hard-sell tactics but a friendly and supportive approach. Thank you very much!

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 3 weeks ago

    Filippo Facciani, we are so pleased you enjoyed your visit to EMG Mazda Cambridge! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

  • Nicholas Aghahowa
    4 weeks ago

    We recently purchased our CX-5 at the EMG Mazda in Cambridge and the entire process was seamless and quite impressive. Tom A was outstanding throughout the ordering process, always open, transparent, and responsive. During the car delivery and handover, Kieran was really good at providing regular updates and ensured everything was in place for a smooth handover. Overall, it was a fantastic experience, and I believe both Tom A and Kieran are exceptional assets to the group.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 3 weeks ago

    Hi Nicholas Aghahowa, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

  • Debra Westbrook
    1 month ago

    Friendly and very helpful. Would highly recommend.

    EMG Mazda Boston
    Response from EMG Anglia Limited 1 month ago

    Debra Westbrook, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

  • kev Last
    1 month ago

    Really cant recommend this Mazda showroom highly enough. From start to finish the team here were incredible. At no time did I feel rushed or pressured into making a purchase. Furthermore Grant and his manager could not have been more welcoming, friendly, helpful or proffesional. I have purchased many cars during my lifetime, but never have i received service to this incredibly high standard. This will be my first port of call when I need my next vehicle and I live in Yorkshire so trust me when I say if you do the same you won't be disappointed. Thanks everyone for everything and for the wonderful Mazda 3 saloon. Kev

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 1 month ago

    Hi Kev Last, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

  • Stephanie Sargent
    1 month ago

    Bought a new Mazda 2 from EMG Cambridge today and could not be happier with the experience! All the staff were so helpful and friendly. Top marks to Julia and to Matt McC for guiding me through the process. Matt’s information and advice before driving away were first class! Well done all!

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 1 month ago

    Hi Stephanie Sargent, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review!

  • jordan miller
    2 months ago

    The customer service i received from the staff here was much better than anywhere else i had been previously. I spoke to both sales and service as i am looking to change my vehicle in the near future. I will be back in the new year.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 2 months ago

    Hi Jeremy Mills, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! We hope to see you soon! Thank you, and have a fantastic day!

  • Luca G
    2 months ago

    I recently had my car serviced at EMG Mazda and the staff were very friendly upon entry. The seating area was very pleasant and signage to the toilets were clear. When it was time to pay the service advisor was very kind and wished me a good day. Overall very nice experience.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 2 months ago

    Hi Luca G, thank you for taking the time to leave a review for us at EMG Mazda Cambridge. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

  • Jordan Miller
    2 months ago

    Amazing service from both sales and aftersales.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 2 months ago

    Jordan Miller, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

  • Abbi Scopes
    2 months ago

    I've just purchased a Mazda Approved used car from EMG Cambridge and only have high praise for the team and the car I purchased. Tony, Ryan, Julia and Pedro, and several other members of the team, are all very friendly, courteous, eager to help, and do their best to get you a great deal. There's no hard sell which is always a turn-off and the advice is clear and helpful for your needs. The car itself is beautiful; it's in amazing condition and came with a year's warranty. Overall, the experience was excellent and I couldn't be happier.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 2 months ago

    Hi Abbi, we are very happy to have provided you with such a brilliant experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a lovely day!

  • Eddie East
    2 months ago

    Swift , accurate description of car.

    EMG Mazda Boston
    Response from EMG Anglia Limited 2 months ago

    Hi Eddie East, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

  • Graham Smith
    2 months ago EMG Mazda Boston
    Response from EMG Anglia Limited 2 months ago

    Hi Graham Smith, Thank you for your review! We're delighted to know that you had a great experience with us. If you have any additional feedback or need further assistance, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again! Kind Regards, The team at EMG

  • Brynn Higgins
    2 months ago

    Rang first thing on a Sunday morning to book a test drive, told them it would take me 1 hour 30 mins to get thereNo problem we'll see you at 1pmGot there the car had a massive scrape and dent in the side, guy told me to 'use my imagination' as they'd sort it if I wanted the car. It then wouldn't even turn on. Utter shambles and embarrassing. If you've got someone coming from a distance you'd think they'd have the courtesy to check the car you're coming to see.

    EMG Mazda Boston
    Response from EMG Anglia Limited 2 months ago

    Dear Mr Higgins, Thank you for taking the time to share your feedback. We apologise for your disappointing experience. We understand how frustrating it must have been to travel such a long distance only to encounter these issues. Our Head of Business, Bruce, will be in contact to address your concerns and ensure we can make this right. Thank you again for bringing this to our attention, EMG Boston

  • Chris K
    2 months ago

    Excellent service, in both senses.

    EMG Mazda Boston
    Response from EMG Anglia Limited 2 months ago

    Hi Chris K, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

  • Mark Pickwell
    3 months ago EMG Mazda Boston
    Response from EMG Anglia Limited 3 months ago

    Hi Mark Pickwell, Thank you for your review! We're delighted to know that you had a great experience with us. If you have any additional feedback or need further assistance, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again! Kind Regards, The team at EMG

  • Michael Hill
    3 months ago

    The experience at EMG Boston was fantastic because The people at EMG Boston were friendly and professional. We met Angel, Pete and Matt who answered all our questions and were never pushy. The choice of vehicles was very good. We live in mid Derbyshire which is a 150 mile round trip to Boston both to view the car and the to collect it and it was worth it. Enough said!

    EMG Mazda Boston
    Response from EMG Anglia Limited 3 months ago

    Hi Michael Hill, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you so much again for your feedback! We hope you have a great day!

  • PAMELA GARRETT
    3 months ago EMG Mazda Boston
    Response from EMG Anglia Limited 3 months ago

    Hi Pamela Garrett, Thank you for your review! We're delighted to know that you had a great experience with us. If you have any additional feedback or need further assistance, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again! Kind Regards, The team at EMG

  • Karl Rowley
    3 months ago EMG Mazda Boston
    Response from EMG Anglia Limited 3 months ago

    Hi Karl Rowley, Thank you for your review! We're delighted to know that you had a great experience with us. If you have any additional feedback or need further assistance, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again! Kind Regards, The team at EMG

  • Martin Pick
    4 months ago

    Great sales service we received from Matthew and first time dealing with EMG Boston, found the car I wanted and gave me a good deal on my part exchange all in all very pleased all round and would recommend going.

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Hi Martin Pick, thank you for taking the time to leave a review for us at EMG Mazda Boston. We're happy we could meet your expectations! Thank you, and have a fantastic day!

  • Mark Clayton
    4 months ago

    Very friendly, excellent service and always sort any issues promptly

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Thank you for your brilliant review Mark. If you need anything else, please don't hesitate to contact us!

  • Louise C
    4 months ago

    Agreed price for new car, paid deposit and signed paperwork, 2 weeks later they tried to back out of the deal. They eventually agreed to honour it with a "paperwork exercise". 5 months later my dad still doesn't have a V5 in the correct name, the scratches and chips that were on the bonnet on the day he collected it are still there as he's not confident fixing them himself with the scratch stick they gave him and the keys still repeatedly fail to lock/unlock/start the vehicle - they've replaced both keys which hasn't solved the problem and have now suggested the problem might be his wallet blocking the signal in his pocket, despite it regularly happening when holding the keys in his hand. Customer service is non existent.

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 4 months ago

    Thank you for your review Louise, we are very sorry that we’ve not lived up to our normal high level of service. We understand you are in contact with our Sales & Service Managers to resolve the issue with the DVLA and keys, if you require anything in the future, please contact us at customer.service@emgmotorgroup.com

  • Andrew Dickinson
    4 months ago

    A great buying experience that met all my requirements. Great team at EMG Boston.

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Thank you for your 5 star review Andrew, we will pass your comments onto the team in Boston. If EMG can be of any assistance in the near future please don’t hesitate to contact us!

  • garry turner
    4 months ago EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    We are sorry to hear that you feel we haven’t lived up to our usual high expectations in this instance, if you’d like to contact customer.service@emgmotorgroup.com with any more information we will be happy to see what we can do to help.

  • Tracey Cox
    4 months ago

    Not surprised at all to see such good reviews on your site. My husband and I bought a car from you on the 9th March this year and I have been meaning to write a review since then!! Sorry it's taken me so long - I don't usually bother with reviews but we had such a good buying experience; very helpful staff with no sales pressure put on us to buy. Adam spent as much time as we needed and left us alone with the vehicle to discuss our thoughts. We have been very pleased with the car and would definitely recommend you to friends and family. We travelled all the way from Croydon, South London but well worth it. We also had a minor issue when we got home, with the screen washer bottle not working, so we contacted them and as we lived so far away they were happy for us to get the work done and reimburse us the money, which they did very quickly and without any fuss at all. Thank you - we are still very much enjoying our VW Touran.

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Tracey Cox, reviews like this give us motivation and help us ensure we provide high-quality care. We will pass the feedback onto Adam. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

  • Nick Blakey
    4 months ago

    Helpful, friendly and competent team. Always a pleasure to do business with them.

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Nick Blakey, we are so pleased you enjoyed your visit to EMG Mazda Boston! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

  • JJ Rowley
    4 months ago

    Great service

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Hi JJ, thank you for taking the time to leave a review. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

  • Jan Howarth
    4 months ago

    Visited with the intention of buying a new car. We were not approached by any salesperson and very few cars actually had a price attached. Left in disgust.

    EMG Mazda Boston
    Response from EMG Anglia Limited 4 months ago

    Thank you for your review Jan, we are very sorry that we’ve not lived up to our normal high level of service. If you do wish to discuss this further our Boston sales Manager Christopher Smitrh would be happy to help you on 01205 332050.

  • David Fisher
    4 months ago

    Chris was a very pleasant gentleman to deal with really friendly in fact everyone I met there was really nice!!

    EMG Mazda Cambridge
    Response from EMG Anglia Limited 4 months ago

    Thank you for your excellent review David. I will pass the feedback over to Chris. If you need anything else, please don't hesitate to contact us!

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