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Aftersales Manager

Location: Cambridge - Histon Road

Experienced and professional Aftersales Manager required at our dealership in Cambridge Histon Road.

Previous experience in the motor-industry is essential, as is a positive outlook and an excellent work ethic.

Job Description

- Overseeing the Service and Parts Advisors, Technicians and Support Staff within the Aftersales department

- Effectively market and oversee sales, running the workshop control.

- Assisting the Service Advisors as and when required

- Recruitment of members of the teams

- Efficiently dealing with any customer issues and complaints

- Regularly review processes for improvement

- Monitoring and working to monthly, quarterly and annual targets

- Ensuring the Dealerships high level of customer satisfaction is continued and monitored

Experience Required

- To be considered for this role, you will be in a similar role in a main dealer franchise and have experience managing, or be an experienced Service Manager looking to take the next step

- Knowledge and experience of the retail motor industry is essential, together with proven track record of achieving results both financially and in customer experience

- You will be effective in man-managing, supporting and motivating colleagues and have the drive and determination to maintain policies that constantly improve customer satisfaction and the dealership’s reputation.

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